High 10 Tidio opponents and alternate options

Nice buyer conversations drive enterprise progress. That’s why firms flip to instruments like Tidio — a preferred stay chat and artificial intelligence (AI) chatbot platform that helps companies join with clients in actual time. However no software is ideal. Whether or not resulting from pricing, lacking options, or a necessity for deeper customization, many companies begin searching for Tidio opponents.

In the event you’re exploring related instruments, you’re in the fitting place. This information breaks down the highest 10 Tidio alternate options for 2025, evaluating their standout options and the the explanation why they might or will not be a very good match for your small business.

What makes Tidio stand out?

Tidio has constructed a robust status as a robust but easy-to-use stay chat and chatbot resolution. Designed for companies of all sizes, it affords a mixture of automation and human help to reinforce buyer interactions. Right here’s what makes it stand out:

• AI-powered chatbots: Tidio’s AI-driven bots automate responses, reply widespread questions, and help with lead technology.
• Multi-channel help: Companies can join with clients throughout stay chat, e-mail, and social messaging platforms like Fb Messenger and Instagram.
• Consumer-friendly design: With a easy drag-and-drop chatbot builder and an intuitive interface, Tidio makes it straightforward for groups to get began with out technical expertise.

Why companies search for Tidio alternate options

Regardless of its benefits, Tidio isn’t good for everybody. Companies could discover opponents resulting from

• Pricing considerations: Whereas Tidio affords a free plan, the prices of superior options (like AI chatbots and automation) can add up shortly.
• Video and voice chat: Tidio focuses on text-based stay chat, so companies needing video help or co-browsing would possibly search for alternate options.
• Function gaps: Some companies could discover Tidio missing in areas like proactive messaging, superior AI customization, or native integration with buyer relationship administration (CRM) techniques.

In the event you’re operating into related limitations, switching to a distinct stay chat platform might be the fitting transfer.

One of the best stay chat platforms do extra than simply reply messages — they automate workflows, combine with key instruments, and scale with your small business. Search for these options when evaluating Tidio alternate options:

• Omnichannel help: Join with clients on their most well-liked platforms, resembling stay chat, e-mail, social media (e.g., Fb Messenger and Instagram), and textual content messaging.
• AI chatbots: Automate responses, qualify leads, and supply 24/7 help with AI-driven bots.
• Automation and workflows: Arrange sensible responses, ticket routing, and follow-ups to spice up effectivity.
• CRM and assist desk integrations: Sync with platforms like HubSpot, Salesforce, and Zendesk to streamline buyer interactions.
• Proactive messaging: Interact guests with focused messages, affords, and guided help.
• Scalability and customization: Make sure the software grows with your small business, providing software programming interface entry and workforce collaboration.
• Pricing and worth: Examine per-user prices, flat charges, and freemium choices to match your funds.

The highest 10 Tidio opponents in 2025

Discovering the fitting stay chat and buyer help resolution relies on your small business wants — whether or not you prioritize AI-driven automation, CRM integrations, or versatile pricing. Contemplate these 10 alternate options to Tidio, beginning with Jotform AI Brokers.

1. Jotform AI Brokers

Jotform AI Agents flip static kinds into dynamic, AI-powered conversations — serving to you automate buyer help and knowledge assortment with out the necessity for coding expertise. As an illustration, the Customer Service Feedback AI Agent streamlines basic suggestions gathering, whereas the Customer Service and Support AI Agents library gives a number of specialised templates for various industries.

Create your AI agent in three easy steps: 

1. Begin from scratch or with a type, use a template, or clone your self
2. Prepare the AI with paperwork or URLs
3. Customise it utilizing the Agent Builder

• Greatest for: Companies searching for an AI-powered, no-code resolution to streamline buyer interactions and handle knowledge effectively
• Key options: Trains AI brokers utilizing your paperwork or URLs for tailor-made buyer help, Jotform AI Agent Directory affords a wide range of AI-driven options for various wants, built-in knowledge administration ensures all buyer interactions and submissions are mechanically tracked in a CRM spreadsheet inside Jotform Tables
• Integrations: Connects with Jotform Tables for structured buyer knowledge storage, CRMs, fee processors, and different productiveness instruments; helps embedding AI-driven customer interactions into web sites
• Professionals: Free plan gives 10 occasions extra conversations than Tidio’s paid starter plan, Jotform’s paid plans supply a a lot greater value to scale worth
• Cons: AI efficiency relies on the standard of coaching knowledge, finest fitted to companies targeted on structured knowledge assortment fairly than real-time stay chat
• Plans/pricing:
  • Starter (free): Contains all customary options with sure limitations, together with AI brokers, month-to-month cellphone calls, and information base entry  
  • Bronze ($34 per thirty days): Will increase agent restrict to 25, conversations to 10,000, and classes to 100,000
  • Silver ($39 per thirty days): Offers one of the best worth for small to mid-tier companies, will increase the agent restrict to 50, will increase conversations to 100,000, will increase classes to 1,000,000, and calls to 100 minutes
  • Gold ($99 per thirty days): Provides the best limits outdoors of Enterprise plans and consists of elective Well being Insurance coverage Portability and Accountability Act (HIPAA) compliance options
• G2 ranking: 4.7/5

2. Intercom

Intercom affords a full-fledged buyer communication platform focusing closely on automation and customized interactions.

• Greatest for: Those that need an AI agent that works with their present assist desk 
• Key options: Engages clients throughout channels, together with in-app messaging, e-mail, and social media; makes use of AI-powered chatbots to automate responses to widespread inquiries, qualify leads, and supply 24/7 help; centralizes buyer interactions and knowledge
• Integrations: Salesforce, HubSpot, Shopify, and others
• Professionals: Provides extra superior automation and a broader vary of integrations than Tidio
• Cons: The upper price could also be prohibitive for small companies or startups, no free pricing tier
• Plans/pricing:
  • Fin AI Agent ($0.99 per decision): Pay just for the AI agent based mostly on resolutions
  • Important ($29 per seat per thirty days, plus $0.99 per decision): Provides Fin AI agent and outbound messaging appropriate for small companies
  • Superior ($85 per seat per thirty days, plus $0.99 per decision): Contains a number of workforce inboxes, workflow automation builder, and 20 free Lite seats
  • Skilled ($132 per seat per thirty days, plus $0.99 per decision): Contains single sign-on and identification administration, HIPAA help, and 50 free Lite seats
• G2 ranking: 4.5/5

3. Freshchat

In the event you’re searching for an automation-focused resolution, Freshchat delivers. Backed by Freddy AI and with easy help integration, it will possibly assist you automate responses, qualify leads, and streamline buyer conversations.

• Greatest for: Companies searching for a hybrid chatbot resolution that works throughout communication platforms
• Key options: Freddy AI automates responses, routes conversations, and assists with ceaselessly requested questions; join with clients throughout stay chat, e-mail, WhatsApp, and social media channels; seamlessly escalates chats to help brokers utilizing Freshdesk
• Integrations: Freshdesk, Freshsales, Slack, WhatsApp, Shopify, and others
• Professionals: Provides a extra scalable AI-driven strategy for small companies than Tidio’s plans
• Cons: AI and automation instruments require greater tier plans; after 500 classes, customers could now not discover Freshchat’s pricing mannequin cost-effective
• Plans/pricing:
  • Free: Primary stay chat for as much as 10 brokers
  • Development ($19 per agent per thirty days): Contains AI-powered chatbots and automation, with the primary 500 classes included
  • Professional ($49 per agent per thirty days): Provides customized analytics dashboards, multilingual conversations, and extra
  • Enterprise ($79 per agent per thirty days): Provides deeper customization and enterprise safety
• G2 ranking: 4.4/5

4. LiveChat

LiveChat affords customizable chat widgets, AI-powered help, and seamless CRM and e-commerce connections — boosting effectivity and personalization in buyer interactions.

• Greatest for: Companies prioritizing real-time buyer engagement with a user-friendly interface
• Key options: Customizable chat widgets match chat designs to your model; mechanically assigns chats to the fitting brokers and makes use of canned responses for effectivity; enhances automation with AI bots and connects with CRM, e-commerce, and assist desk instruments
• Integrations: Salesforce, HubSpot, Shopify, WordPress, Zendesk, and others
• Professionals:
• Cons: No free plan, solely a 14-day trial; AI chatbot performance requires integration with third-party instruments; Tidio’s plans all present some stage of AI chatbots, whereas LiveChat’s automation is obtainable as an add-on for $52 per thirty days
• Plans/pricing:
  • Starter ($20 per agent per thirty days): Primary stay chat options with Copilot AI assistant
  • Crew ($41 per agent per thirty days): Contains reply options, insights, tag options, and extra
  • Enterprise ($59 per agent per thirty days): Contains probably the most AI, channel, chat, and monitoring options aside from the Enterprise plan
  • Enterprise (customized pricing): Provides tailor-made options for giant companies, resembling the power to white label
• G2 ranking: 4.5/5

5. Crisp

For companies searching for an all-in-one messaging platform, Crisp affords a budget-friendly solution to interact clients throughout a number of channels. It helps groups streamline help and gross sales conversations with a shared inbox, chatbot automation, and built-in information base integration.

• Greatest for: Small to medium-sized companies looking for an reasonably priced, user-friendly stay chat resolution with multi-channel capabilities
• Key options: Engages clients throughout platforms like web sites, WhatsApp, Fb Messenger, and Instagram from a unified dashboard; centralizes all buyer communications with a shared inbox; gives immediate solutions by integrating a information base into the chat
• Integrations: Slack, WordPress, Shopify, Zapier, and others
• Professionals: Extra reasonably priced entry level than Tidio’s Starter plan, with scalable choices 
• Cons: Superior options require greater tier plans, customization choices could also be restricted in comparison with different platforms
• Plans/pricing:
  • Free: Contains two seats, chat widget, and a shared inbox 
  • Mini ($95 per workspace per thirty days): Contains 4 seats, 5,000 person profiles, chat triggers, and Slack integration
  • Necessities ($95 per workspace per thirty days): Contains 10 seats, information base, cellphone name integration, and 50,000 person profiles
  • Plus ($295 per workspace per thirty days): Contains 20 seats, 200,000 person profiles, superior AI, and white labeling
  • Enterprise (customized pricing): Contains devoted onboarding, customized service-level settlement, and workforce coaching
• G2 ranking: 4.5/5

6. tawk.to

In the event you want a free stay chat resolution and restricted automation, tawk.to affords limitless brokers, real-time monitoring, and a built-in ticketing system. 

• Greatest for: Small companies with restricted budgets searching for a stay chat resolution with important buyer help options
• Key options: Limitless brokers, chat historical past, and widget customization for free of charge; observe customer exercise and interact proactively with real-time monitoring; convert chats into tickets and supply self-service choices
• Integrations: WordPress, Shopify, Wix, Zapier, and others
• Professionals: Free various to Tidio’s Starter plan with elective paid upgrades
• Cons: Restricted customization choices, restricted automation options in comparison with premium chat options
• Plans/pricing:
  • Free: All core stay chat options included
  • Paid add-ons:
    • $1 per hour for a stay human agent: Rent chat brokers to handle conversations
    • $29 per thirty days for white labeling: Take away tawk.to branding
• G2 ranking: 4.5/5

7. Zendesk Chat

For companies after seamless stay chat and buyer help integration, Zendesk Chat connects instantly with Zendesk’s assist desk and CRM instruments. With AI-powered chatbots, ticketing automation, and superior analytics, it’s supreme for supporting and scaling buyer interactions.

• Greatest for: Companies that need to present context-rich, visible conversations
• Key options: Makes use of AI-powered chatbots to automate responses, qualify leads, and help clients; seamlessly integrates with Zendesk’s ticketing system for streamlined challenge decision; analytics and reporting give insights into buyer interactions and agent efficiency
• Integrations: Zendesk Help, Salesforce, Slack, Shopify, WordPress, and others
• Professionals: Provides deeper CRM and ticketing capabilities than Tidio
  Cons: Lacks a free pricing tier, could also be complicated for small groups not utilizing Zendesk’s full suite
• Plans/pricing:
  • Help Crew ($19 per agent per thirty days): Primary stay chat, ticketing, and social instruments
  • Suite Crew ($55 per agent per thirty days): Provides information base integration, Google Analytics assist middle, and AI-powered responses
  • Suite Skilled ($115 per agent per thirty days): Contains stay analytics, skills-based routing, and service-level agreements
  • Suite Enterprise (customized pricing): Tailor-made options for giant groups like Sandbox and customized agent roles
• G2 ranking: 4.3/5

8. HubSpot Reside Chat

HubSpot affords live chat coupled with built-in CRM capabilities. It seamlessly logs conversations in HubSpot’s free CRM, enabling higher buyer monitoring, automation, and lead nurturing — all from a single platform.

• Greatest for: Companies that need stay chat with built-in CRM integration for higher lead administration
• Key options: Mechanically logs conversations in HubSpot’s CRM for higher buyer monitoring; automated responses and lead qualification will be arrange with out coding; manages chats, emails, and buyer inquiries from a single inbox
  Integrations: HubSpot CRM, Slack, Shopify, WordPress, Zapier, and others
• Professionals: Free possibility is a superb entry-level selection in comparison with Tidio’s Starter plan
• Cons: Superior automation and reporting require greater tier plans, finest fitted to companies already utilizing HubSpot CRM
• Plans/pricing:
  • Free: Contains stay chat, chatbot automation, and CRM entry
  • Advertising Hub Starter ($15 per seat per thirty days): Removes HubSpot branding and provides help, messaging, and easy advertising automation
  • Advertising Hub Skilled ($800 per thirty days): Contains three seats, advertising textual content messaging, and Breeze social agent
• G2 ranking: 4.4/5

9. REVE Chat

REVE Chat affords AI-driven automation, video and voice chat, and co-browsing help to reinforce buyer interactions. 

• Greatest for: Companies that need to present real-time, customized help throughout a number of touchpoints
• Key options: Automates buyer interactions with AI-driven chatbots, affords face-to-face help instantly throughout the chat widget, assists clients in actual time by navigating internet pages collectively
• Integrations: Shopify, WordPress, WhatsApp, Fb Messenger, Zapier, and others
• Professionals: Provides distinctive options like video chat and co-browsing, which aren’t out there with Tidio
• Cons: Consumer interface can really feel outdated in comparison with trendy alternate options, no free pricing tier
• Plans/pricing: 
  • Commonplace ($45 per thirty days): Primary stay chat with one energetic chatbot help that features 1,000 distinctive guests per thirty days
  • Superior ($149 per thirty days): Contains 10 energetic chatbots, appointment scheduling, and fallback responses 
  • Enterprise ($399 per thirty days): Provides sentiment evaluation, machine studying coaching, and precedence buyer help 
• G2 ranking: 4.5/5

10. Gorgias

Gorgias is a robust stay chat resolution that goes past buyer help — permitting groups to handle orders, course of refunds, and automate responses instantly from the chat. 

• Greatest for: E-commerce companies searching for a stay chat resolution with deep Shopify, WooCommerce, and BigCommerce integrations
• Key options: Automates responses, detects person intent, and streamlines widespread inquiries; manages orders, refunds, and buyer points instantly from the chat; connects with e-mail, social media, and textual content messaging for a unified help expertise
• Integrations: Shopify, WooCommerce, BigCommerce, Klaviyo, Fb Messenger, and others
• Professionals: Extra tailor-made for e-commerce companies in comparison with Tidio, making it supreme for on-line shops
• Cons: Primarily designed for e-commerce, so not supreme for different industries; greater tier plans will be costly for small companies
• Plans/pricing:
  • Starter (begins at $33 per thirty days): Contains 50 assist desk tickets and automation scales in keeping with enterprise wants 
  • Primary (begins at $117 per thirty days): Contains 300 assist desk tickets and automation scales in keeping with enterprise wants 
  • Professional (begins at $360 per thirty days): Contains 2,000 assist desk tickets and automation scales in keeping with enterprise wants 
  • Superior (begins at $750 per thirty days): Contains 5,000 assist desk tickets and automation scales in keeping with enterprise wants  
• G2 ranking: 4.5/5

Comparability chart: Tidio vs its opponents

Choosing the proper stay chat software relies on your small business objectives, buyer expectations, and operational wants. Contemplate these key questions:

• Funds: Do you want a free plan, or is investing in AI and automation value it for your small business progress?
• Crew dimension: Does your workforce want a easy resolution, or do you require a scalable platform with multi-agent help?
• Integration wants: Does the software join together with your current CRM, e-commerce platform, or assist desk?
• Automation and AI: Do you want AI-driven chatbots and workflow automation to scale back guide duties?
• Business necessities: Does your business require specialised options like order administration or video chat?

Whether or not you want AI-powered automation, deep CRM integrations, or a cheap help resolution, there’s a Tidio various that matches. By answering the questions above, you’ll be able to select a platform that enhances your interactions with clients and drives enterprise progress.

For a robust solution to remodel your kinds into dynamic, conversational experiences while not having to write down any code, give Jotform AI Agents a try for free today.

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