Home Business

20 finest AI chatbots for customer support in 2025

March 28, 2025

Few instruments have impacted enterprise as broadly and deeply because the customer support chatbot. Well known as a transformational device, artificial intelligence (AI) chatbots have made it attainable for organizations to not solely effectively handle an growing variety of digital buyer interactions, but additionally enhance the standard of mentioned communication.

These AI-powered software program merchandise use pure language processing (NLP) and pre-defined guidelines (like “if-then” statements) to have interaction in text-based conversations. Designed particularly to work together with prospects, companies practice them to offer solutions to steadily requested questions, supply customized suggestions, resolve complaints, and extra — all with out the enter of human brokers.

And the outcomes to date are compelling. Customer support leaders say chatbots have reduced working hours by 2.5 billion working hours and 30 percent in customer service costs — plus, greater than two-thirds of customers say they prefer dealing with chatbots over people.

Because of the wide range of options obtainable and the superior capabilities of AI, it’s the right time to introduce chatbots into your customer support division. On this article, you’ll discover 20 glorious choices to select from.

However first, we’ll spotlight some advantages and establish crucial options to search for when buying round for an AI customer support chatbot.

Advantages of utilizing an AI chatbot for customer support

Customer service is a serious part of the general buyer expertise at any enterprise. Nonetheless, there are quite a few challenges related to this operate that complicate the supply of wonderful service.

Chatbots decrease a few of these problems, serving to to bridge the hole between what prospects count on and what an all-human service division is able to offering:

24/7 availability: At this time’s prospects don’t wish to wait in relation to getting questions answered. Chatbots work endlessly and rapidly, offering most solutions inside seconds.
Important value financial savings: Customer support is historically considered as a value heart. One of the simplest ways to vary this notion is to actively use instruments like chatbots to extend your group’s total effectivity and productiveness, without having to rent new brokers.
Customized buyer interactions: Chatbots could make good use of your buyer knowledge, directing guests rapidly to the varieties of merchandise they’re most suited to, and even anticipating wants earlier than they come up.
Scalability: You gained’t have to fret about adjusting your group throughout busy (or gradual) durations. Chatbots can simply deal with will increase in buyer quantity with out compromising on high quality of service.
Buyer satisfaction and retention: All the above capabilities enhance the shopper help expertise total. Consequently, prospects are happier and extra prone to keep loyal to your organization.

Key options to search for in a customer support chatbot

The perfect customer support chatbot is the one which does the particular duties you want it to do. However with a view to do the job properly, it ought to have sure traits. So, performance apart, listed below are the important options your chosen software program ought to have to make sure you get the perfect return in your funding:

Pure language processing: NLP permits chatbots to raised perceive the which means behind buyer questions, present natural-sounding responses, and keep context all through prolonged exchanges. These traits are important for conducting efficient customer support interactions.
CRM integration and assist desk programs: If the objective is to enhance buyer interactions, then integrating your chatbot with different customer-centered programs may also help you get there. Sharing buyer knowledge gleaned from chatbots makes it attainable (and simpler) to tailor any kind of communication to match particular person buyer preferences.
Multilingual help: Your buyer base may increase in methods you don’t count on. Be ready for development by investing in a chatbot that may converse in a number of languages.
Customization and scalability: You don’t must construct your personal chatbot from scratch to finish up with a product that completely fits your wants. Many out-of-the-box options are customizable to accommodate your model and your tech stack. Ensure that the one you select will be suitably tailored and might deal with growing person demand too.
Analytics and reporting options: You’ll wish to be certain the chatbot you select has sturdy analytics capabilities. Gathering and analyzing knowledge associated to buyer conduct and chatbot interactions is essential for repeatedly bettering their efficiency.

Now, with these important options in thoughts, let’s dive into the perfect customer support chatbots available on the market in 2025.

How to decide on the fitting customer support chatbot

Lately, the marketplace for chatbots has exploded — leaving you with a number of potential choices. The 20 AI chatbots for customer support named on this article are nice beginning factors, however how will you inform which one is correct for your online business?

Many customer support chatbot choices look like comparable on the floor. However you possibly can get rid of some choices comparatively rapidly by utilizing the next as guideposts:

Will it enable you to obtain your online business targets? The performance of chatbot software program varies. Earlier than committing, establish your online business wants and evaluate them to precise chatbot use instances. For instance, are you on the lookout for a extra environment friendly solution to deal with a big quantity of buyer tickets? For extra help round knowledge assortment particularly? For extra gross sales and advertising and marketing automation? No matter your objective, let that be your information.
Will it work on all of the channels you want it to? Think about the channels you want help for now in addition to what it’s possible you’ll want in future. Most of the above choices are omnichannel options that can work throughout quite a few platforms; others are restricted to a couple widespread social media channels. Ensure that the device you select will work properly on the channels your prospects desire.
Is it an excellent match in your group’s technical ability stage? Though the entire options above are both no-code or low-code, some require extra technical experience than others. Earlier than buying an AI chatbot for customer support, make the most of free trials and get suggestions out of your group to make sure they really feel snug utilizing the product.

20 finest customer support chatbots

1. Jotform AI Chatbot Builder

Whether or not you gather knowledge from prospects through kinds or not, you need to use Jotform AI Chatbot Builder to up your sport. With out writing any code, you possibly can flip a static form-filling train right into a dynamic, conversational expertise. Jotform AI Chatbot Builder is educated with the info you present and might ask questions and reply your prospects’ queries. All it takes is just a few easy steps — choosing a kind, coaching the AI with paperwork or URLs, and customizing it utilizing the AI Chatbot Builder — to create and personalize your AI chatbot.

Jotform presents templates for a variety of functions that make it simple to get began, together with 90-plus AI chatbot templates. For instance, Jotform’s Information Request AI Chatbot Template is designed to boost the way in which you present info to shopper inquiries.

With Jotform’s AI-powered instruments, your online business can gather info extra intuitively, effectively, and engagingly.

Greatest for: Companies of all sizes that wish to improve form-based buyer interactions

Developer: Jotform

Key options: Textual content and voice conversations, multichannel help, enterprise-grade safety, industry-leading info seize, easy-to-use interface for coaching AI brokers

Execs: Customers just like the simplicity and broad vary of chatbot templates, similar to Help Satisfaction brokers, Name-Again brokers, and Software Processing Specialists

Cons: Jotform AI Chatbot Builder is proscribed with free use

Plans/Pricing: Jotform presents 5 value plans, starting from a free starter plan (that includes 5 AI chatbots and 100 month-to-month conversations) to a custom-priced Enterprise plan with limitless AI chatbot use.

G2 ranking: N/A

2. Zendesk For Service

Zendesk For Service is a customer support answer that mixes chat, agent help, and assist heart instruments in a single. It really works throughout a wide range of channels and contains quite a few automation choices that may assist groups be extra environment friendly.

Screenshot of Zendesk For Service's landing page

Greatest for: Giant customer support groups that can make good use of its huge array of instruments and integrations

Developer: Zendesk

Key options: Automated ticket routing, messaging throughout all internet, cell, social, and enterprise channels, workforce administration instruments

Execs: Customers love that they will view communications throughout all channels (emails, chats, social media messages, calls, and so forth.) in a single place

Cons: Making the most of superior features requires extra experience on the a part of the person

Plans/Pricing: Zendesk presents 4 commonplace pricing plans; the bottom package deal that features reside chat prices $55 per agent per thirty days; it additionally presents a free trial for 14 days

G2 ranking: 4.3/5

3. Intercom

Intercom is an AI-first customer support platform with three elements — an AI Agent that gives solutions for patrons 24/7; an AI Copilot that assists help brokers; and an AI Analyst, that gives AI insights and proposals for help leaders.

Greatest for: Mid-market corporations, e-commerce corporations

Developer: Intercom

Key options: Superior AI chatbot, AI-enhanced inbox, AI insights and reporting

Execs: Its buyer help group will get excessive reward, and the interface is intuitive and user-friendly

Cons: It has a prolonged setup course of and pricing is less-than-transparent

Plans/Pricing: Intercom presents three pricing plans starting from $29/seat/month to $132/seat/month; non-obligatory add-ons value extra; plus, the reside chat agent prices $0.99 per decision; Intercom presents a 14-day free trial

G2 ranking: 4.5/5

4. Tidio

Tidio offers buyer help groups with superior reside chat and chatbot performance, together with a bunch of different instruments, like automation, to assist them ship glorious buyer experiences.

Greatest for: Small and medium-sized companies

Developer: Tidio

Key options: Dwell chat that helps canned responses, pre-chat surveys, attachments, tagging, and so forth; automated workflows; Lyro conversational AI agent

Execs: It will get high marks for being simple to arrange and use

Cons: Pricing is a bit excessive, and the free plan could be very restrictive

Plans/Pricing: Tidio presents a free-forever plan in addition to 4 pricing tiers starting from $29/month to $2,999/month; you may also improve your chosen plan with additional automation options and Lyro AI conversations; a seven-day free trial is obtainable

G2 ranking: 4.7/5

5. Drift (a part of Salesloft)

Collectively, Drift and Salesloft help gross sales, advertising and marketing, and buyer success groups with a wide range of instruments to drive gross sales, together with chatbots. The objective is to assist corporations be extra strategic and intentional about partaking prospects and appearing on purchaser indicators.

Greatest for: Corporations on the lookout for a lead era device

Developer: Salesloft

Key options: Dwell chat, drift “bionic” chatbots, real-time lead qualifying

Execs: Customers say it’s a robust device that has enormously streamlined buyer communication; it additionally works properly with Salesloft

Cons: Customizing the platform could require technical help

Plans/Pricing: Contact Salesloft for value info

G2 ranking: 4.4/5

6. Freshchat

Freshchat helps reside chat and presents AI chatbots for messaging with prospects and prospects throughout channels. It additionally permits companies to proactively attain out to prospects with automated emails and SMS messages.

Greatest for: Small however fast-growing companies, and bigger organizations that want superior chat options

Developer: Freshworks

Key options: AI-powered chatbots, unified agent inboxes, help ticket administration

Execs: It integrates with Freshdesk; prospects have mentioned that it’s simple to implement and use

Cons: Some customers have been upset within the AI chatbot’s efficiency; others say quite a few bugs want fixing

Plans/Pricing: Freshchat has 4 pricing plans, starting from a free plan for as much as 10 brokers to an Enterprise plan for $79/agent/month; a free 14-day trial is obtainable

G2 ranking: 4.4/5

7. HubSpot Chatbot Builder

HubSpot Chatbot Builder lets you construct your personal web site chatbot with none superior technical information or coding. Its chatbots are designed to work seamlessly with HubSpot’s different advertising and marketing and communications instruments.

Screenshot of HubSpot's Chatbot Builder landing page

Greatest for: Companies that use HubSpot merchandise

Developer: HubSpot

Key options: Contains templates for a wide range of bot varieties (lead qualifier, concierge, tickets, and so forth.); automation workflows; design customization to match your model

Execs: You possibly can customise the bot to suit your model id, and it’ll work hand-in-hand together with your different HubSpot functions

Cons: The main profit comes while you use it alongside different HubSpot merchandise, which will be an costly proposition

Plans/Pricing: The chatbot builder is free, nevertheless, as a standalone buy its performance could also be restricted. To get probably the most out of it, it’s possible you’ll must buy the premium version of certainly one of its different merchandise.

G2 ranking: N/A

8. IBM watsonx Assistant

IBM watsonx Assistant is a digital AI-powered chatbot that may reply buyer questions and help human brokers in fixing advanced queries.

Screenshot of IBM's watsonx Assistant landing page

Greatest for: Giant organizations that wish to enhance their customer support capabilities

Developer: IBM

Key options: Pre-built templates, drag-and-drop constructing, analytics dashboard, enterprise-grade safety

Execs: It’s quick and (principally) correct in offering responses

Cons: Customers say that some technical abilities are required to make use of it successfully; moreover, some customers have mentioned its efficiency in languages aside from English shouldn’t be good

Plans/Pricing: IBM has three value tiers — a free Lite plan; a Plus plan beginning at $140/month (with varied add-ons); and an Enterprise plan that requires a {custom} quote

G2 ranking: 4.4/5

9. Kustomer

The Kustomer platform strives to mix expertise and humanity to create distinctive buyer experiences. Its Buyer Help characteristic can be utilized to greet new prospects, ship or collect info, gather knowledge, and extra.

Greatest for: Medium to giant corporations with a excessive quantity of buyer interactions; rising e-commerce corporations

Developer: Kustomer

Key options: Built-in CRM knowledge, reporting dashboards, dialog workflows

Execs: Most reviewers say it’s very simple to make use of and are impressed with its broad performance

Cons: It may take time to study all of the options, which is critical with a view to get probably the most worth from Kustomer

Plans and pricing: Kustomer presents two varieties of pricing — seat-based pricing and usage-based pricing; each varieties have two tiers — Enterprise ($89/person/month or $0.35/dialog) and Final ($139/person/month or $0.50/dialog)

G2 ranking: 4.4/5

10. Gorgias

Designed particularly for e-commerce corporations, Gorgias payments itself as an “all-in-one assist desk” that enables customers to handle buyer communications throughout a number of channels.

Greatest for: E-commerce corporations

Developer: Gorgias

Key options: Automated workflows, centralized inbox, social media sentiment monitoring

Execs: It has a user-friendly interface and integrates seamlessly with main e-commerce platforms

Cons: The analytics performance has been described as “clunky” and “primary”; it’s additionally fairly expensive

Plans and pricing: Gorgias presents 5 ticket-based pricing plans; the lowest-priced tier that gives AI chatbots and automation prices $117/month (300 assist desk tickets and 60 automated tickets)

G2 ranking: 4.6/5

11. Gladly

Gladly is a complete customer support platform that prides itself on being customer-focused fairly than ticket-focused, enabling “lifelong” conversations with prospects. Its AI chatbots work throughout all channels, consolidating communications, and might hand off to reside brokers as wanted.

Greatest for: Corporations centered on sustaining buyer loyalty over time

Developer: Gladly

Key options: Workforce administration, real-time buyer suggestions, devoted agent (constant foremost level of contact)

Execs: Customers love that it permits them to see the massive image of a buyer’s communications, from their viewpoint

Cons: Some customers have famous gradual efficiency at peak occasions, and occasional software program glitches

Plans/Pricing: Contact Gladly for value info

G2 ranking: 4.7/5

12. Ada

Ada presents chatbot messaging and AI voice providers for buyer help groups. It really works finest together with platforms like Salesforce and Zendesk.

Greatest for: Organizations that wish to safeguard their model whereas scaling in customer support

Developer: Ada

Key options: 50-plus languages, omnichannel help (social, internet, cell, and SMS), sensible routing

Execs: Its customer support group will get excessive marks for being useful and responsive; most individuals additionally say Ada could be very simple to make use of

Cons: The principle draw back is the restricted variety of integrations

Plans and pricing: Contact Ada to search out out about prices in your group; it has a usage-based pricing construction and presents a 14-day free trial

G2 ranking: 4.6/5

13. Voiceflow

Wish to construct your personal AI chatbot? You are able to do it with Voiceflow, a platform designed to assist “formidable product groups” construct custom-made conversational experiences.

Greatest for: Organizations that wish to create their very own custom-made chatbots with out the complexity of coding

Developer: Voiceflow

Key options: Drag-and-drop constructing, multichannel help, agent content material supervisor, licensed Voiceflow skilled help

Execs: Most customers like the truth that the platform offers them a excessive stage of management over their chatbots; additionally they really feel the platform is intuitive and straightforward to make use of

Cons: It lacks sturdy analytics; moreover, some reviewers commented that the platform is repeatedly bettering, which is nice however requires frequent changes to their chatbots

Plans/Pricing: Along with a free plan with restricted options, Voiceflow has three paid plans: Professional ($576/yr/editor), Group ($1,200/yr/editor), and Enterprise ({custom} pricing)

G2 ranking: 4.7/5

14. Chatbot Builder AI

One other DIY possibility, Chatbot Builder AI says its state-of-the-art platform presents the quickest, easiest path to constructing world-class {custom} chatbots — no coding concerned.

Screenshot of Chatbot Builder AI's landing page

Greatest for: Small companies to enterprises that wish to construct custom-made bots of all sorts and complexity ranges

Developer: Chatbot Builder AI

Key options: Omnichannel help, advertising and marketing and lead-generation instruments, “artistic” AI capabilities like picture era, movies, quizzes, and extra

Execs: Customers love the neighborhood that has sprung up round this platform permitting them to help and share new concepts

Cons: The builders are rapidly including new options, which might make it tough to remain present

Plans/Pricing: Chatbot Builder AI presents a free “sandbox” account for customers to discover the platform; its paid package deal choices are $49.99/month for limitless person seats, $595/mo for the white label plan, and $2,499 for the white label enterprise plan

G2 ranking: 5/5

15. Crisp

Crisp is a enterprise messaging platform that helps extra customized buyer interactions. Customer support groups use it, in addition to gross sales groups for partaking leads, and advertising and marketing groups for focused messaging.

Greatest for: Small and medium-sized companies in addition to startups

Developer: Crisp

Key options: Dwell chat help, built-in analytics and reporting instruments, CRM performance

Execs: Customers typically really feel it presents good worth for the cash, and reward its buyer help group

Cons: Restricted or lacking options are a typical criticism amongst customers

Plans and pricing: Crisp has 4 value packages, starting from a free plan to a Plus plan for $295/month (contains 20 seats); you possibly can strive any plan at no cost for 14 days

G2 ranking: 4.5/5

16. LivePerson

An AI-powered messaging platform, LivePerson helps giant organizations conduct significant, customized interactions with prospects, at scale.

Greatest for: Giant, highly-regulated, consumer-facing enterprises

Developer: LivePerson

Key options: Bot builder, voice AI, real-time shopper intent detection

Execs: Most prospects agree it’s an easy-to-use, simple device with good options

Cons: Some customers say that areas of the platform want updating, such because the reporting suite and the chat window. Plus, technical experience is required for setup.

Plans/Pricing: LivePerson has three tiers: Bronze, Silver, and Gold; a lot of the clever automation options start on the Silver tier; request a quote for individualized pricing

G2 ranking: 4.2/5

17. ChatBot

ChatBot is an all-in-one customer support automation device that lets you streamline all elements of buyer help. It’s best for creating bots to have interaction prospects in your web site and any internet service, together with Fb Messenger, Slack, and LiveChat.

Greatest for: Companies on the lookout for help on the particular channels named above

Developer: textual content|

Key options: Help tickets, chatbot templates, superior workflows, analytics device

Execs: Most reviewers felt it was simple to arrange and use

Cons: Some customers really feel the worth is simply too excessive for the worth

Plans and pricing: ChatBot has 4 value plans: Starter ($52/month for small corporations); Group ($142/month for superior AI options); Enterprise ($424/month for full AI automation); and Enterprise (name to request a quote for {custom} AI automation); 14-day free trials can be found

G2 ranking: 4.4/5

18. Chatfuel

Chatfuel is a no-code chatbot-building platform that lets you construct web site chat widgets in addition to bots particularly to be used on the favored messaging channels WhatsApp, Fb Messenger, and Instagram.

Greatest for: Companies seeking to automate buyer communications on Meta channels

Developer: Chatfuel

Key options: Constructed-in ChatGPT, built-in CRM, chatbot templates, analytics instruments

Execs: Reviewers say it’s simple to make use of and implement

Cons: Prospects say Chatfuel applied value will increase (as a consequence of a rise within the buyer’s subscriber numbers) routinely and with out their information

Plans and pricing: Chatfuel presents two varieties of bundled packages: one for Fb and Instagram, and one other for WhatsApp; Enterprise plans value $23.99/month and $34.49/month respectively; Enterprise plans for each packages begin at $300/month; Free trials can be found.

G2 ranking: 4.4/5

19. Customerly

Half-help heart and part-marketing automation platform, Customerly helps enterprise development by effectively dealing with buyer tickets and automating advertising and marketing communications.

Greatest for: SaaS corporations and startups that wish to enhance effectivity

Developer: Customerly

Key options: AI-enhanced dialog inbox, electronic mail advertising and marketing templates, in-app surveys

Execs: Most customers say Customerly has considerably elevated their effectivity with out sacrificing high quality, and so they like how simple it’s to ship notifications to prospects

Cons: Some reviewers have famous software program glitches, in addition to occasional lags in efficiency

Plans/Pricing: Go to Customerly’s pricing web page to see costs based mostly in your month-to-month lively customers and estimated month-to-month interactions

G2 ranking: 4.4/5

20. Zowie

Zowie presents a complete set of instruments for customer support departments, together with a customer-facing AI agent, an AI inbox, and a brand new voice agent. Its specialised giant language mannequin was designed for customer support, enabling it to ship distinctive experiences.